When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity
- Don’t criticize, condemn, or complain
I shall pass by this way but once, any good, therefore, that I can do or any kindness that I can show to any human being, let me do it now. Let me not defer or neglect it, for I shall not pass this way again
- Give honest and sincere appreciation
You can make more friends by being interested in other people than by trying to get other people interested in you
You must have a good time meeting people if you expect them to have a good time meeting you (i.e. smile at someone every hour of the work week, talk to someone new every day of the week, etc)
- Smile
- Remember peoples names!
- Listen intently, and speak in terms of the other persons interests
- This could be great for selling websites. Asking them what they like to do in their free time, relating to them, and then expressing how they can spend more time doing that without having to worry about their web presence
The skillful speaker gets, at the outset, a number of “yes” responses… sets the stage for moving towards an affirmative direction
If you want to motivate people, gamify the system. make it a friendly competition
- this is coupled with a desire to feel important, to win
Talk about your own mistakes before pointing out the mistakes of others, and always praise before you critique (if you must critique)
Praise the slightest improvement… positivity goes further then negativity when it comes to changing behavior
“My dear Bridgit, I see you so seldom, I thought I’d take the time to thank you for the fine job of cleaning you’ve been doing. By the way, I thought I’d mention that since two hours, twice a week, is a very limited amount of time, please feel free to work an extra half hour from time to time if you feel you need to do those “once in a while” things like polishing the cup holders and the like. I, of course, will pay you for the extra time”
- quote from dealing with a cleaning lady that wasn’t doing a thorough job
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